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Union County believes in the power of community and the incredible impact people can make when they share their time and talents. Volunteers play a vital role in bringing programs and services to life, contributing their unique skills, experiences, and passion to support meaningful, community-focused work. Their involvement not only enriches lives but also strengthens the services the County provides for everyone.
At the Union County Library, volunteers are an essential part of our story. By supporting our mission and expanding our outreach, they help create a welcoming, dynamic space for all. Volunteering with the library is more than just lending a hand, it’s an opportunity to connect, contribute, and truly be part of something special in your community.
The library has several volunteer programs for community members for community members across a variety of age groups. The library accepts applications to volunteer from teens age 14-17 and adults. Each volunteer program focuses on specific needs and interests for the community and library.
General – Shelving and Project(s)
This foundational volunteer program provides essential support for library operations through materials organization and special projects. Volunteers in this program help maintain organized collections and assist with various library initiatives that enhance patron services. This flexible program allows volunteers to contribute meaningfully to library services to the community while developing valuable organizational and customer service skills in a supportive environment.
Location(s):
- Main Library in Monroe
- Edwards Memorial Library in Marshville
- Union West Library in Indian Trail
- Southwest Library in Waxhaw
The General – Shelving and Project(s) program is open to teen and adults.
Homebound
The Homebound Services volunteer program extends the library's reach into the community by bringing library materials and services directly to patrons who are unable to visit library locations due to physical limitations, mobility challenges, or other circumstances. Our Community Engagement Department provides personalized services by selecting books, audiobooks, DVDs, and other library materials to homebound patrons on a regular schedule. This essential community outreach program ensures that all residents have equal access to library resources regardless of their physical ability to visit in person. Volunteers in this program serve as vital links preparing library materials to support intellectual engagement for those who might otherwise be unable to access library services.
The Homebound program is open to individuals that are enrolled in, or have completed, a master's program in Library Science or Library and Information Science.
Homework Helpers - NO CURRENT POSITIONS OPEN
The Homework Helpers program is a dedicated academic support initiative that aids elementary students in grades K-5 across core subject areas including science, English language arts, mathematics, and social studies. Volunteer helpers work one-on-one with young learners to build confidence in academic skills and foster a love of learning in a supportive library environment. This program serves as a vital community resource for families seeking additional educational support, while giving volunteers the opportunity to make a direct impact on children's academic success and educational development. Homework Helpers creates a nurturing space where students can receive personalized attention, develop study skills, and build positive relationships with caring library and teen mentors in their community.
Location(s):
- Main Library in Monroe
The Homework Helpers program is open to teens.
Teen Advisory Group -NO CURRENT POSITIONS OPEN
The Teen Advisory Group (TAG) is a student government-style program coordinated by the Teen Services Department that combines virtual and in-person responsibilities. TAG serves as a voice for teens in the community, allowing them to actively participate in shaping library services and programs that meet their needs and interests. This leadership-focused volunteer opportunity empowers teens to advocate for their peers, provide input on library initiatives, and help design programming that resonates with the teenage community. Through TAG, teen volunteers gain valuable experience in civic engagement, public speaking, and community leadership while ensuring the library remains responsive to the evolving needs of its teen patrons.
The Teen Advisory Group program is open to teens.
Volunteers are recruited for the library based on the needs of library locations and/or departments. Any community member interested in volunteering with the library must complete an online application and submit any supplemental materials at the time of applying to be considered for placement. All application responses and supplemental materials required are expected to be original content created without the assistance of AI apps or services.
Depending on the age of the applicant and which program they are applying for there are various requirements that need to be met at the time of applying.
Applications missing required information or supplemental materials will be considered incomplete, will not be reviewed, and must be resubmitted.
All Applicants
There are requirements expected of all applicants regardless of age at the time of applying:
- All applicants must have a Union County Library card in good standing.
-All applicants must submit 2 references with their application.
- All applicants interested in volunteering in any program must complete the designated knowledge check for their volunteer program of interest as outlined below:
General – Shelving and Project(s): Library Volunteer Knowledge Check must be completed with a minimum score of 90%. This check goes over basic alpha-numeric sorting of library materials.
Homebound: Proof of enrollment in, or completion of, a master's program in Library Science or Library and Information Science.
Teen Applicants (ages 14-17)
All teenage applicants are required to submit the following supplemental materials at the time of applying:
- 1 Letter of Recommendation – This must be from an adult in the community that is not a parent/guardian. The recommender must provide you with a copy of the letter to submit with your application. (PDF, .DOC, .DOCX are the only accepted file types.)
Adult Applicants (ages 18+)
Adult applicants are required to meet and submit the base requirements for all applicants at the time of applying.
Adults, ages 18+, are limited to adult areas without approved Union County Government background check.
The library offers various commitment options for community members interested in volunteering.
- Summer Only (June-August)
- School Year (September-May)
- Year-Round (January-December)
- Court-Mandated (Specific Number of Community Service Hours Needed)
- One-Time (Volunteer for One Day Only)
- One-Year Commitment: July – June (Teen Advisory Group Only)
To accommodate both library location needs and volunteer schedules, the library offers flexible schedule options to those in the General – Shelving and Project(s) programs who have volunteered for at least three months and have completed an evaluation with an outstanding rating.
Flexible time commitments are not available for the Homework Helpers or Teen Advisory Group programs.
Volunteer Schedules & Expectations
The schedule for volunteers will be made by the Branch Managers at the designated locations (Main Library in Monroe, Edwards Memorial Library in Marshville, Union West Library in Indian Trail, and Southwest Library in Waxhaw) in coordination with the Volunteer Coordinators.
General – Shelving and Project(s)
The General – Shelving and Projects program has the following guidelines for volunteering time lengths and schedules:
- Volunteers are required to sign up for a minimum of one volunteer shift each month.
- Volunteer shifts are typically 2 hours, but they may vary based on location needs.
Flex scheduling is available with the General – Shelving & Project(s) program.
Homebound
The Homebound volunteer program is a virtual opportunity with no set schedule. Volunteers are expected to continuously add materials to saved lists using feedback and requests from homebound patrons.
Attendance
The library depends on volunteers who can accommodate a consistent schedule of attendance on a regular basis. Attendance of volunteers directly affects the organization's ability to efficiently serve the public; therefore, volunteer commitments will be ended based on the following.
- Repeated tardiness or absences without notifying library staff, including leaving early without prior notice.
- Excessive tardiness, absences, or extended absences of more than two weeks. Any callouts or last-minute notification of absences for your assigned volunteer shifts.
- Texting, socializing with friends, or being inactive during assigned volunteer shifts, leading to disruptions in attendance.
Regular attendance and punctuality are requirements of all volunteers including those who opt for flex scheduling. It is the responsibility of each volunteer to work their volunteer shift as scheduled. It is expected that volunteers will communicate adjustment requests for their schedule to a Volunteer Coordinator or Volunteer Staff Supervisor with a minimum of two weeks’ notice.
Occasionally volunteers may need to miss a volunteer shift. If a volunteer needs to be absent, or cannot make a shift commitment, they must notify a Volunteer Coordinator or Volunteer Staff Supervisor. If they are not available, any library staff member can send a message.
More than two (2) absences or two (2) missed deadlines for any volunteer across all programs without notification to the library may result in a cancellation of the volunteer agreement.
The Union County Library selects volunteers for all four library locations: Main Library in Monroe, Union West Library in Indian Trail, Marshville Library, and Waxhaw Library year-round. Please keep in mind that the Main Library in Monroe will have the most vacancies for volunteers since it is the hub for the library system. Volunteer openings at our other library locations are often limited and filled quickly.
Upon submission of a completed application with all required information and supplemental materials, applications go through a lengthy process before a candidate is selected to volunteer with the library.
The Volunteer Coordinators evaluate applications and select potential volunteer candidates based on the following criteria:
- Designated knowledge check score
- Applicant availability compared to library location(s) needs
- Strength and quality of supplemental materials
Volunteer candidates aged 18+ are limited to assisting in the adult areas of the library and should not assist in the children’s or teen areas without a background check approved by the Union County Government.
Volunteer candidates will be contacted via email if they have been selected for a vacancy and will go through a preliminary orientation before being confirmed as a volunteer.
Applicants who change their availability after their application has been reviewed or after completing orientation, but before their start date, may no longer be eligible for a volunteer position.
Due to the high influx of applicants and library workloads, applications take 14-21 business days to be reviewed.
Before being confirmed as a volunteer, all volunteer candidates new to Union County Library are required to go through onboarding and training. The training process is dependent on volunteer placement. This list is illustrative, not exhaustive. Upon successful completion of the training, each volunteer will be confirmed and assigned to fill open placements or assist on special projects. After being assigned placement, new volunteers will complete the Volunteer Assignment Report - Acknowledgement Form before beginning any volunteer duties.
General – Shelving and Projects
Onboarding sessions are coordinated across all 4 library locations (Edwards Memorial, Main, Southwest, Union West) for the General – Shelving and Projects program and consists of:
- Introduction to Union County Library, the collections, and service areas
- Tour of library and department/collection areas
- Introducing the volunteer to all library staff
- Shelving practice at a library location
- Use of color strips as a short-term evaluative method
- Volunteer projects overview and practice, as needed
Homebound
Onboarding sessions are held virtually through a pre-recorded training and consists of:
- Basic Reader’s Advisory & OPAC Training
- Track it Forward Training
Please read through the details on UCL's volunteer program and rules reviewed above before beginning your application.
Fill out the application form completely and submit. Any incomplete applications will not be considered.
If you are curious about further details about our volunteer program, you can review our UCL Volunteer Handbook.
There are currently no open positions for the Homework Helpers or Teen Advisory Group programs.
Due to the high influx of applicants and library workloads, applications take 14-21 business days to be reviewed.
Supplemental Volunteer Materials
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